From experience, I’d split the troubleshooting into two buckets: network quirks and device settings. First verify the phone and player use the same SSID (not a guest network), then temporarily disable VPN/Private Relay and re-grant local-network permission for the app. After that, install any pending updates on both sides and confirm the player’s mobile-app control is enabled. In the middle of those steps, the guide titled Roku Remote App Not Working outlines a practical checklist you can follow without guesswork. If the drops continue, try forcing one band (2.4 or 5 GHz), power-cycle the router in the proper order, and re-pair the remote from the player’s settings menu.
From experience, I’d split the troubleshooting into two buckets: network quirks and device settings. First verify the phone and player use the same SSID (not a guest network), then temporarily disable VPN/Private Relay and re-grant local-network permission for the app. After that, install any pending updates on both sides and confirm the player’s mobile-app control is enabled. In the middle of those steps, the guide titled Roku Remote App Not Working outlines a practical checklist you can follow without guesswork. If the drops continue, try forcing one band (2.4 or 5 GHz), power-cycle the router in the proper order, and re-pair the remote from the player’s settings menu.