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House Rules

Your Journey, Your Home

Cancellation Policy

Deposit Only rates

This property has a 2 day cancellation policy. Failure to cancel within this time will result in a cancellation charge equal to the first night of your stay, unless otherwise stated (see 'Things to Note' information).

Non-refundable rates

Your booking is non-refundable. If you choose to cancel your booking, or in the case of a no-show, you will still be charged the full cost of your booking.

Things to Note

  • At the Phoenix Hostel we understand the health and safety concerns of travellers and can assure all guests we are doing everything possible to make your experience safe and enjoyable.

  • Guests can check-in from 2pm on day of arrival (If arriving earlier, guests may leave their luggage in our holding room until check-in).

  • Forms of ID accepted:

  1. UK/ROI Driving Licence

  2. EU/EEA Identity Card

  3. International Passport

  • If you do not have these forms of ID, and wish to stay here, please contact us. Guests can cancel their reservation up to 2 days before Check in date. After this date the full amount will be charged. Payment is taken in full upon arrival, and is non-refundable should the guest wish to alter their booking after check in. Payment is taken in full upon arrival, and is non-refundable.

  • Should the guest wish to alter their booking after check in they should contact us on +44 20 7724 0705. 

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